Frequently Asked Questions
Everything you need to know about shopping with Good Neighbour.
What is the Good Neighbour shipping policy?
We offer standard and expedited shipping worldwide. Standard domestic orders typically arrive within 3-5 business days, while international shipping times vary by location. Free shipping is available on all orders over $150.
How do I process a return or exchange?
We want you to love your fit. If you are not satisfied, we accept returns and exchanges on unworn items with tags attached within 30 days of delivery. Visit our Returns Portal to start your request.
How can I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. Since we curate items from various designers, we recommend checking the fit notes to see if an item runs small, large, or true to size.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Shop Pay' for customers who prefer to pay in interest-free installments.
Where are your clothes manufactured?
At Good Neighbour, we prioritize ethical production. We partner with manufacturers who guarantee fair wages and safe working conditions. Details regarding the origin of each garment can be found in the 'Sustainability' tab on the product page.
Can I modify or cancel my order after it has been placed?
Our team works quickly to fulfill orders. You can modify or cancel your order within 60 minutes of placement by contacting our support team via live chat or email.